1. General

1.1. These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
1.2. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website (www.iphoneohnevertrag.com).
1.3. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
1.4. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

2.  Customer Sales

2.1.We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
2.2. To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the Europe. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
2.3. When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
2.4. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
2.5. The total cost of your order will be the price of the products, any additional services you choose (e.g. installation), plus any applicable delivery charge.
2.6. The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
2.7. From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available over the telephone.
2.8. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.
2.10. The after sale price refers to the price of any available like-for-like products after our sale event ends.
2.11. All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product, which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.
2.12. Full product details are available from the manufacturer’s brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturers' discretion. We will supply the product as supplied to us by the manufacturer.
2.13.We accept credit cards Visa and MasterCard.  
2.14. You must provide us with your exact billing address and telephone number when placing your order; this is the address and telephone number which your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received. You may also pay by cheque or cash although delivery or collection cannot take place until payment has been cleared.
2.16. All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for an other losses you may suffer if we do not supply the goods.

3. Delivery

3.1. All prices are exclusive of delivery charges. A charge is made for the delivery of goods and we endeavour to keep the charge as low as possible.
3.2. All quoted delivery prices are for most European addresses.
3.3. Unless otherwise expressly stated, any free delivery promotion is applicable to all items for a limited period only. All delivery promotions apply to UK mainland deliveries only.
3.4.We will only deliver goods to the address on the order.
3.5. Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).
3.6. We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days for stocked product lines and within 28 working days for special orders. Delivery will usually be made direct to your doorstep by UPS.
3.7. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
3.8. If you are unable to accept delivery on the day we have agreed, please notify our Customer Service Support as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.
3.9. You should examine your goods as soon as reasonably practicable during and after delivery to check for any damage or missing items or parts. When the goods are delivered, you will be presented with a delivery note which will require you to authorise by signature that:
 (a) the goods have been unpacked, checked and received in good condition; or
 (b) the goods have been left in the packaging, are unchecked and that there is no visible damage to the outer packaging; or 
 (c) the goods are damaged, incorrect or there is shortage.
3.10. If a signature has been obtained under clauses 3.9. (a) or 3.9.(b) above, you are deemed responsible for the goods and as such any loss or damage to the goods shall be at your own risk and expense thereafter.
3.11. If a signature has been obtained under clause 3.9.(c) above, you must provide details on the delivery note and notify our National Customer Support Centre within 24 hours; you will then be diverted to the relevant division who may arrange for the goods to be returned and/or exchanged; however, if goods are returned under this clause and are subsequently found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of delivery (where applicable) will be charged to you.
3.12. If you find any damage or discover that parts are missing after delivery, you must contact our National Customer Service Centre as soon as reasonably practicable. We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods were delivered.
3.13. In the unlikely event of any accidental damage being caused to your property by our delivery team, you must notify our National Customer Support Centre as soon as reasonably practicable. If possible you should notify the delivery team of the damage whilst they are on-site and make reference to it on the delivery note.

4. Cancellations and Returns

4.1. If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 8 working days from date of delivery or collection for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.

4.2. You must notify us of your intention to return the goods by calling our National Customer Support Centre within 8 working days from the date of delivery or collection. The following procedure applies:  

•  If the order was placed online or over the telephone Contact our National Customer Support Centre. You must organise the return at your expense and risk; goods must be received at our Returns Division within 14 days. The returns address is: MLS - Mobile Logistik Service GmbH,  c/o Phones & More Ltd, Sudetenstraße 103, D-87600 Kaufbeuren, Germany

5. Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by the relevant department.

The following refund policy applies:

• (a) If the goods are returned as new and unused, in the original box and packaging, including all accessories (and any free gifts), and are in a re-sellable condition, you will be refunded the full invoice price within 30 days of our receiving your notification;
• (b) If the goods are returned as new and unused, in the original box and packaging, but accessories are missing, you will be refunded the full invoice price less the cost of any missing accessories  within 30 days of our receiving your notification;
• (c) If goods are returned in a condition, which prevents them from being resold as new, we are unable to accept the return. You will not be refunded and the goods will be returned to you and the cost of delivery charged to your account.

6. Guarantees and Warranties

 All goods supplied are covered by the terms and conditions of iPhoneohneVertrag.com's guarantee for hardware for a period of 24 months. This guarantee specifically excludes faults caused by accident, neglect, misuse or normal wear and tear; in addition, routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, ink cartridges etc.), cosmetic damage and tuning of channels are not covered. If the goods are being used in a no domestic environment, e.g. a place of work, the manufacturers may not offer any guarantee.

7. Contract Partner is:  

PHONES & MORE LTD.
THE 606 CENTRE
REGENT HOUSE 24/25 NUTFORD PLACE
LONDON
UNITED KINGDOM
W1H 5YN
Company No. 07144941

8.1. If you suspect that your goods have developed a fault, first check that the problem is not something like a blown fuse or a disconnected cable. Check our FAQ and the manufacturers' manual, specifically the fault finding/troubleshooting section to see whether you can resolve the problem yourself.
8.2. If the fault remains unresolved, please contact our National Customer Service Centre. Please note:
(a) If the fault developed within 28 days of delivery or collection, we will normally offer you the choice of an exchange or refund.
(b) If the fault developed within 12 months of delivery or collection, we will normally offer a prompt repair.
8.3. To qualify for a exchange or refund the product must be:

• (a) in otherwise in as new condition:
• (b) complete with any accessories and free gifts offered with it; and
• (c) complete, if possible, with the original box and packaging.

8.4. We have a network of engineers who carry out initial inspections and minor on-site repairs, and we also have an extensive workshop where our highly trained engineers carry out further repairs and inspections.

 

Last updated February 2010